What is a node?
A node is any system that is registered on the Enterprise Chef service. These could be EC2 instances, VMs, or physical servers. Note: When you bring down a server, by default it will still be registered on the Enterprise Chef service in order to preserve the node’s information. If you wish to remove the node from your registry, you can either do so manually or use a script to have it removed automatically.
What level of customer support is provided for Enterprise Chef?
All paid customers of Enterprise Chef receive our Standard Support, and there is an option to upgrade to premium support.
Customers on free trials of Enterprise Chef receive access to Chef documentation, but are not entitled to support from Opscode. Instead, support for free trial users is available via the following:
Does Opscode charge for overage fees?
Opscode does not specifically charge overage fees on additional users, environments, storage etc. The primary unit of measurement for billing purposes is the “node” and we help you select the plan that best fits the number of nodes you will be managing with Hosted Chef.
Will Opscode “throttle” my ability to add new nodes, users or environments without entering credit card information or upgrading to a higher tier?
As a matter of practice, we do not place restrictions on a paid customer’s ability to add new nodes. If you are on a 20 node plan, we will not prevent you from adding a 21st node without upgrading. However, in the event that your use of Enterprise Chef far exceeds your billing plan and/or negatively impacts the use of the hosting service for Enterprise Chef for other Opscode customers, we reserve the right to restrict those activities in order to deliver a better service.
What happens if I unexpectedly ‘burst’ above my pricing tier to meet unexpected demand or run a one-time test?
The philosophy of these pricing plans is that you should pay for your ‘useful infrastructure’, and much of the value derived from working with Enterprise Chef is in spinning up (or down) new servers and fully configuring them on the fly. If you have regular, expected days during the month when you ‘burst’ above your existing pricing plan, we will request that you upgrade to a higher plan.
My company currently has multiple organizations on Enterprise Chef for test, dev, production etc. Will I be billed separately for these?
You now manage separate environments within a single Opscode organization. As such, we ask that you either (i) consolidate your environments into a single organization or (ii) select a plan for each organization and pay for them separately. If you have questions, please contact us.
I don’t think this pricing plan fits me (or my infrastructure). What shall I do?
We love feedback, the more constructive the better. If you want to use Enterprise Chef and these pricing plans do not fit your use case, we are eager to hear from you. Contact Sales about Enterprise Chef.
What happens if I sign up mid-month?
Once you enter your credit card information and select a paid plan, your credit card will be charged for one month’s worth of service. This sets up your “billing date” (e.g. 13th of the month) and you will be charged each subsequent month on that day, so long as you remain an Opscode customer.
What happens if I upgrade mid-month?
If you upgrade in the middle of a billing period, you will be charged a pro-rated amount for the portion of that month that you are on the higher plan.
How do I cancel my Opscode account?
If you wish to cancel your Opscode account, just send an email to firstname.lastname@example.org and we will promptly cancel your account and you will not see any additional charges.