Hosted Chef FAQ
What is a node?
A node is any system that is registered on the Hosted Chef service. These could be EC2 instances, VMs, or physical servers. Note: When you bring down a server, by default it will still be registered on the Hosted Chef service in order to preserve the node's information. If you wish to remove the node from your registry, you can either do so manually or use a script to have it removed automatically.
What level of customer support is provided for Hosted Chef?
All paid customers of Hosted Chef receive our Standard Support, Monday through Friday, 6am to 6pm Pacific Standard Time. Standard Support comes with two free incidents per month. Customers with larger environments or complex needs are encouraged to contact us about higher support tiers.
Does Opscode charge for overage fees?
We do NOT charge specifically for additional nodes, users, or environments. After gathering feedback from customers, it became clear that the best current option is to offer simple tiers at fixed prices. This allows you to scale your infrastructure without always having to think about your wallet!
Will Opscode "throttle" my ability to add new nodes, users or environments without entering credit card information or upgrading to a higher tier?
No. The absolute last thing we want to do is to discourage you from using Hosted Chef to rapidly scale your infrastructure on demand. When we see you go above the number of nodes, users or environments provided by your current plan, we'll follow up with an email alert. If it is a longer-term change in the size of your infrastructure, you will need to upgrade.
What happens if I unexpectedly 'burst' above my pricing tier to meet unexpected demand or run a one-time test?
The philosophy of these pricing plans is that you should pay for your 'useful infrastructure', and much of the value derived from working with Hosted Chef is in spinning up (or down) new servers and fully configuring them on the fly. If you have regular, expected days during the month when you 'burst' above your existing pricing plan, we will request that you upgrade to a higher plan. If such a 'burst' was unforeseen and you do not expect it to happen again, just let us know and you can stay on your current plan.
My company currently has multiple organizations on Hosted Chef for test, dev, production etc. Will I be billed separately for these?
With the release of the environments feature in Chef 0.10, you can now manage separate environments within a single Opscode organization. As such, we ask that you either (i) consolidate your environments into a single organization or (ii) select a plan for each organization and pay for them separately. Customers with more than 100 nodes can contact us to create a custom plan to handle this.
I don't think this pricing plan fits me or my infrastructure. What shall I do?
We love feedback, the more constructive the better. If you want to use Hosted Chef and these pricing plans do not fit your use case, we are eager to hear from you.
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What happens if I sign up mid-month?
Once enter your credit card information and select a paid plan, your credit card will be charged for one month's worth of service. This sets up your "billing date" (e.g, 13th of the month) and you will be charged each subsequent month on that day, so long as you remain an Opscode customer.
What happens if I upgrade mid-month?
If you upgrade in the middle of a billing period, you will be charged a pro-rated amount for the portion of that month that you are on the higher plan.
How do I cancel my Opscode account?
If you wish to cancel your Opscode account, just send an email to billing@opscode.com and we will promptly cancel your account and you will not see any additional charges.