Pricing and Signup FAQ

How long does the beta period last?

The beta will end during the Fall of 2010 and Opscode will give advance notice of any planned changes. Until then, the Opscode Platform is Free for as much infrastructure as you want to manage.

What does the Platform cost?

Once the Opscode Platform exits beta, users will be billed according to the following pricing structure:

Additional Questions

What is a node?

A node is any system that is registered on the Opscode Platform. These could be EC2 instances, VMs, or physical servers. Note: When you bring down a server, by default it will still be registered on the Opscode Platform in order to preserve the node's information. If you wish to remove the node from your registry, you can either do so manually or use a script to have it removed automatically.

What is a reserved node?

Reserved nodes allow you to pay a low one-time fee at the beginning of the month for systems that you register with the Opscode Platform. They are best suited for server infrastructure that you consume at steady state, such as physical servers. At just $5/node per month, you can save 44% over the cost of hourly nodes.

How should I use reserved nodes relative to hourly nodes?

We recommend allocating enough reserved nodes to cover your steady state, production server infrastructure. Any new servers you bring online for more dynamic actions such as meeting peak demand, deploying applications, or setting up test environments are then charged on an hourly basis.

How am I billed for reserved nodes versus hourly nodes?

You will be billed at the first of the month for your reserved nodes. If at any time you have more nodes registered on the Opscode Platform than you have reserved, an hourly charge per additional node will accrue. At the end of the month, you will be billed for the hourly charges.

What happens if I sign up mid month?

If you sign up mid-month, we will initially charge you a pro-rated amount for any reserved nodes you select. Hourly charges will accrue normally and be billed at the end of the month.

What level of customer support is provided for the Opscode Platform?

All paid customers of the Opscode Platform receive email and ticket support for one registered contact, with best-effort response times within 24 hours. Support hours are 8am to 9pm Pacific Time (GMT -8), 5 days a week. Customers with larger environments or complex needs are encouraged to contact us about enterprise support.