Hosted Chef Support

Open Source Support

Email Support

support@opscode.com

Enterprise Support, Training and Professional Services

Develop A Fully Automated System Infrastructure - With Our Help

With Chef, you have a systems integration framework that brings the benefits of configuration management to your entire infrastructure. And with Opscode, you have a team behind Chef that has an extensive understanding of enterprise computing environments. We can support you with real world experience dealing with and overcoming process and automation challenges. Deploy in real-time at web scale, and focus your time not on setting up systems, but on opportunities for your business. We can get you there.

 

Enterprise Support

Focused & direct help.

Opscode is the first company to provide a Service Level Agreement (SLA) for cloud infrastructure automation. Our success depends on our customers' success, and we are committed to both.

  • Multiple support contact streams.
  • Severity-based routing for issues.
  • Walk-through Guides for common server stacks.
  • Searchable Knowledge Base.
  • Discussion Tickets: report issues and learn from others experiences.
  • Premium support plans available.
Hosted Chef support
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Professional Services

Consulting and special projects.

Opscode offers a variety of consulting and professional services for Hosted Chef and Private Chef customers who want to get the most out of their infrastructure with Chef. We can help customers with a wide range of implementation projects, including:

  • Cloud infrastructure management.
  • Integration with cloud providers and services.
  • Custom Chef cookbook development.
  • Integration with other internal tools including CMDB and monitoring solutions.
  • Migrating from existing systems or tools.
  • Integrating Chef with application deployment.
  • Development workflow best practices.

Email us with your needs

Community-driven Support

Accessible guides and detailed information.

Chef is built and improved upon by a large and vibrant open source community. Join a community of professionals who have been there before, understand the problems we all face, and are working together to make things better for everyone. Whether you're an Opscode client or an open source Chef user, you have access to:

  • A detailed public wiki.
  • Active IRC forums for real-time interaction.
  • Mailing lists.
  • Bug tracking and reporting.
  • Crowdsourced Cookbooks.
Open Source Support

Training

Educational resources and training for Chef.

Along with providing free open source training materials, we offer comprehensive training courses conducted by Opscode employees with years of experience working in systems engineering, administration and development. Classes are offered in three formats:

  • Opscode Chef Fundamentals (3 days).
  • Opscode Chef Advanced (2 days).
  • Opscode Chef Cooking Basics (5 days).
Get training