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Support Plans
Opscode offers a three tiered packaged support model.
Along with the freedom and flexibility of Chef and the reliability and speed of Opscode, Hosted Chef customers receive the Standard support plan with 2 free incidents, an industry leading Service Level Agreement with a 99.9% uptime guarantee and service credits if it fails to be met.
For Hosted Chef customers with an increased support need beyond the Standard plan, Opscode offers two additional packaged support plans, to give you the confidence and help you need for your environment.
Note: customers who buy Private Chef or Hosted Chef for the Enterprise should refer to their customer agreements and should not refer to the chart below.
Support Plans & Pricing |
Standard |
Gold |
Premium |
|---|---|---|---|
| Monthly Fees | $0 | $995 | $1995 |
| Support Hours of Operations | M-F, 6am-6pm PT | S-S, 6am-6pm PT | 7x24x365 |
| Onsite Training | separate purchase | separate purchase | available |
| Feature Priorities | not available | not available | available |
| Number of Free Incidents | 2 | 4 | Unlimited |
Any incidents beyond those free with the monthly service are $195 per incident.Review incident criteria |
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Please contact us if you're a Hosted Chef customer and you'd like to upgrade your support plan. The gold and platinum plans are available for direct purchase.
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